We're Here to
Help You

Most plans activate within 24 hours of completing your registration and payment. You'll receive your digital health card via email and SMS immediately upon activation.

No medical exams are required for our Basic and Family plans. For corporate plans and some custom plans, we may require a health questionnaire, but physical exams are typically not necessary.

Our network includes over 1,000 hospitals across all 36 states and the FCT. You can view the complete list of partner hospitals on our website or mobile app. The list varies slightly by plan tier.

Most services at partner hospitals are cashless—just present your health card. For out-of-network services, you can file a claim through our mobile app or website. Claims are typically processed within 24-48 hours.

Yes! Our Family Plan covers up to 6 family members (you, spouse, and up to 4 children). You can add or remove family members at any time, with changes effective from the next billing cycle.

You can cancel anytime with 30 days' notice. If you've paid annually, you'll receive a prorated refund for unused months. There are no cancellation fees or penalties.

Yes, most pre-existing conditions are covered after a waiting period (typically 6-12 months depending on the condition). Contact our advisors for specific details about your condition.

You can change plans at any time through our app or by contacting support. Upgrades are effective immediately, while downgrades take effect at the start of your next billing cycle.